Remove with a reason: take products out of promotions or the store

In a store run by automation, your manual decisions need to stick: a product you take out of a promotion should not be put back in on the next run, and a product you remove from the store should not be back on sale the next morning. Remove with a reason ties both actions to one window: it states what will happen, the confirm button stays disabled until you pick a reason, and your decision is permanent.

How it works

1. Start from the product card that opens when you click a product in the panel (Remove from store or Remove from promotion), from the ✕ button on the Products page, or from the Exit button on the Promotions page.
2. The Are you sure? window says what will happen: removing from the store archives the product on Ozon and takes it off sale; removing from a promotion keeps it on sale and only takes it out of the promotion discount.
3. Pick a reason under Why are you removing it?: there are 13 options for products (for example Out of season, Did not get the interest I expected, Profit is low or it loses money, The listing is wrong) and 7 for promotions. If you choose Other, a short explanation is required.
4. The Yes, remove from store / Yes, remove from promotion button stays disabled until a reason is chosen; Cancel changes nothing.
5. The decision is recorded and kept: Commbot does not re-add or reopen a product removed from the store, and automatic promotion participation does not put a product taken out of a promotion back in.

What it affects

• The card on Ozon: all size cards of a product removed from the store are archived; the card is not deleted, and its reviews and sales history stay.
• Automation: automatic upload and stock sync never reopen or re-add this product.
• Promotions: a product taken out of a promotion stays on sale; you can add it back yourself on the Promotions page.
• My products: in this list the button is called Remove from my products: your Ozon card is not deleted, the product only leaves the list and Commbot stops handling it.
• Record: every removal is saved with its date and the reason you chose.

Tips for better results

• If you only want to sell a product without a discount for a while, take it out of the promotion instead of removing it from the store.
• Before removing a product, check its last 7 and 30 days of performance on the product card.
• The Remove from promotion button only appears when the product is currently discounted in a promotion; if you do not see it, the product is not in one.