Errors & Requests: report a problem or ask for a feature from the panel

When something in the panel does not work as you expect, or you think of a feature that would make your work easier, you can now report it right from the panel. Every report stays in one place: you can see at any time when you wrote it, where it stands and what reply you received.

How to open a report

1. In the left menu, click Errors & Requests under System.
2. Choose Error or Request. The page you came from is selected automatically; change it if needed.
3. Briefly describe what happened. To add a screenshot, click Add photos or copy the image and paste it on the page (Ctrl+V). You can add up to 3 photos.
4. Click Send. Your report appears on the same page under My past reports.

What happens to your report

• Status: each report shows its status: Received, In progress, Done. If the feature you asked for already exists you will see Already exists; if it will not be done, Won't be done.
• Conversation: replies appear under the report. You can write in the same place to answer a question or add information.
• Notification: when a reply arrives, a number appears next to Errors & Requests in the left menu; if you have an email address, you are also notified by email. You can turn these emails off on the My profile page.

Privacy

• Only you and the Commbot team can see your reports and photos; no other store can.
• Hidden information in photos, such as location, is removed before they are saved.

For a faster fix

• Write what you did, what you expected and what happened; for example "On the Incoming orders page a blank page opens when I try to download the label".
• Add a screenshot of the screen where the problem appears.
• Open a separate report for each topic; if you have new information on the same topic, write it under the existing report.